Refund & Cancellation Policy

This policy applies to payments made on the UP ISHA website for:

• •Membership fees and membership renewals.
• •Webinar registration fees.
• •Workshop and event registration fees.

If a specific event, webinar, or offer publishes its own refund terms, those terms apply to that transaction.

• •Membership fees are used to administer your application, verify credentials, and provide member benefits. Once your application has been accepted and membership has been activated, the fee is generally non-refundable.
• •If we are unable to accept your membership application (for example, because the required qualifications or documentation could not be verified), we will refund the membership fee in full, net of any payment-processing charges.
• •Renewal fees are non-refundable once your membership period has begun.

• •You may cancel a webinar or event registration and request a refund up to 48 hours before the scheduled start time of the event.
• •Cancellations made less than 48 hours before the event are non-refundable; however, we may, at our discretion, offer a credit toward a future event instead.
• •If UP ISHA cancels or substantially reschedules an event, you will be offered a full refund of the registration fee, or a transfer of your registration to the rescheduled date, whichever you prefer.

To cancel or request a refund, please contact us at:

• •Email: office@upisha.org
• •Please include your full name, the email used for the transaction, and the receipt or transaction number (if available).

We will acknowledge your request within 2 business days and process eligible refunds within a reasonable period.

• •Eligible refunds are processed to the original payment method used for the transaction.
• •The time taken for the refund to appear in your account depends on the payment provider and may take several business days.
• •Payment-processing or gateway charges, if any, may be deducted from the refund amount for cancellations initiated by you.
• •Refunds for applications we are unable to accept are processed net of non-recoverable payment-processing charges.

• •Membership fees once membership has been activated.
• •Registrations cancelled less than 48 hours before the event start time.
• •Fees for services already delivered (for example, certificates already issued).
• •Donations or voluntary contributions, unless a different arrangement was agreed in writing.

If you believe you were charged twice, or if a payment failed but funds were debited, please contact us within 15 days with your transaction details. We will investigate and facilitate a refund of any duplicate or erroneous charge through the payment provider.

For any question about this policy or a specific refund, contact us at office@upisha.org or by post at 110 Raghu Raj Nagar, Patel Nagar, Lucknow - 226016, Uttar Pradesh, India.